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Customer Guide

Customer Guide to help you.

The Customer Guide provides information about key practical matters relating to road and rail transport.

A transport order is the first step to a successful shipping transaction.

A waybill, on the other hand, is an indication of the transport contract between the sender and VR Transpoint. The R-FPZS waybill is used as the rail transport document for Eastern traffic and the CIM waybill note for Western traffic. In addition to the waybill, different permits and declarations are also required in Eastern traffic.

When the transport is en route, tracking provides all of the parties to the supply chain with a shared overview.

In international traffic, the documents related to export, import or transit shipments must also be taken into account; they are also included in our services.

As a responsible operator, we comply with the general laws and regulations in force as well as VR Group’s Code of Conduct in all of our operations.

As a contractual customer, you can choose the type of invoice that suits you best from several invoice formats.

Transports of dangerous goods by road and rail are regulated by national and international legislation. Proper loading ensures safe transport.

In road logistics, our long-term partners and extensive network of operators guarantee the quality and continuity of our operations. In the Customer Guide, you can also find an information package aimed at transport operators.